We Are Just A Call Away
A big challenge for small businesses is providing daily customer support to employees. when computer problems arise, you deserve a solution yesterday. InMotion PC Helpdesk & On-Site support is there to quickly respond to your employee’s computer needs and resolve their problems.
Our Helpdesk Solution provides a single point of contact for all your technical support needs. In the event the helpdesk staff cannot resolve the issue remotely, an technician will be dispatched to your location to resolve the problem as fast as possible. we work with our customers to develop Service Level Agreements (SLA) to meet the support requirements. All support requests are constantly reviewed by an account manager to ensure customer satisfaction at all times
How It Works
Technical services can be accessed through a variety of options for you. Such options are:
- Users can call our help desk line directly
- Email us issues that go directly to our Help Desk Support Center
- Request for remote shadowing
- State of the art ticketing system keeps the customer informed on the status of each issue
We provide a comprehensive IT Support through:
- Calls answered within 30 seconds
- Support for office applications or proprietary applications
- Handle connectivity, applications, printers and more!
- Help Desk Consultants are trained to foster user understanding and collaboration
Our Gaurantee
We aim to be the very best when it comes to reliability. As the leading Miami computer technology firm, we stand behind our remote desktop and help desk committment. You can rest assure that we are the best! We have proven this by being:
- 100% Customer Service Focused
- Fast & Reliable
- Incident Resolution Focused
- Currently Supporting Some of the Area’s Largest Organizations
Call us today and let us show you how we can save in lowering your internal IT costs by outsourcing that need to us. InMotion PC’s Helpdesk & On-Site Support services are just another way you can concentrate on your business while we Keep IT Moving.
